State Farm® Insurance Agent Ella Yelkin

"Wow, such terrible customer service ….. girl names Marie is very impudent and un professional. Speaking to the clients, that have been with the company for many years, like they are no longer welcome and their business is no longer valued. Confused me with information she provided, when was asked for more clearance , replied “that’s how our company works ….”and then when was asked to speak to someone else but her , arrogantly replied : “let me see if someone else is EVEN willing to speak to you “. Really? Ella, you should certainly pay more attention to customer service training to those agents."

"(Translated by Google) Good insurance office, great staff. I recommend contacting Maxim Ivanov, he is a professional in his field, he quickly picked up car insurance for us, the best that could only be found for our situation. (Original) Хороший офис страхования, отличные сотрудники. Рекомендую обратиться к Максиму Иванову, он профессионал своего дела, быстро подобрал для нас страховку для машины, лучшую что можно было только найти для нашей ситуации."

"(Translated by Google) Thanks to the very responsible employee Max. He paid attention and gave several tips on how best to save money on insurance. I recommend (Original) Подяка дуже відповідальному співробітнику Максу. Приділив увагу і дав декілька порад як найкраще заощадити гроші на страхуванні. Рекомендую"

"(Translated by Google) I am very satisfied with the State Farm insurance company and the staff. But I want to say special thanks and gratitude to Maxim for his help and support, he is a very good person and a very good worker Thank you very much Maxim you are the best. (Original) Я очень довольна страховой компании State Farm и персоналом .Но особое спасибо и благодарность я хочу сказать Максиму за его помощь и поддержку он очень хороший человек и очень хороший работник Спасибо большое Максим вы лучший."

"(Translated by Google) I changed the insurance company, and I still receive a bill for 10 dollars for an apartment, although I rent a room and immediately told them that I needed auto insurance, they said take it and it would be cheaper for an apartment. To this day, I still get billed. (Original) Я поменял страховую компанию, а мне до сих пор приходит счёт на 10 долларов для квартиры, хотя я арендую комнату и сразу говорил им что мне автостраховка нужна, они сказали возьмите и на квартиру так будет дешевле. До сих пор меня счетами задрачивают."

"Alexandra B. was really helpful in assisting me with changing my car insurance from another state. She was patient in answering all my questions. She made the process seamless. Would highly recommend State Farm and specifically Alexandra B. if you need car insurance in New York."

"She is a real professional! I really liked that experience! She did everything quick and smoothly! Also I was really impressed that she could speak my language so our communication was easy! I wish that you can read that as well, thank you so much once again! You're the best!"

"DO NOT I REPEAT DO NOT USE THIS OFFICE first they give me a policy without even having a Jersey license yet so I had to have two policies then when I finally got my license switched they where supposed to only cancel my ny insurance instead they cancelled both and tries to blame me saying I didn’t pay my bill then when I told them it’s autopay they said it was declined so called credit card company and was told that was a lie no payment was declined or even tried to be processed so I drove with no insurance for almost a month and never was contacted about it finally cancelled and moved on to new insurance company almost 2 months and still haven’t received my refund check come to find out from state farm directly they sent to wrong address after texting me that it will come to wheee I actually live I’ve contacted better business bureau and also put a complaint in with State Farm direct there’s plenty of good agents out there please if you don’t want issues find one of them and stay away from these incompetent people at this office"